When to ask for a review - timing that actually works
Ask at the wrong moment and you'll be ignored. Ask at the right one and customers are glad to help. Here's the timing that works.
Team Sunaam · 4 July 2026 · 1 min read
Getting more reviews is less about asking harder and more about asking at the right moment.
The golden window
Ask when the customer is happiest and the memory is freshest - usually right after a great experience, or within 24 hours of it.
- Restaurants: after the meal, or a day later.
- Clinics/salons: after a successful appointment.
- Retail: a day or two after purchase, once they've enjoyed it.
Make it effortless
Every extra step loses people. Send a direct link to your review page, ideally on WhatsApp where they already are.
Only ask happy customers
Don't spray requests at everyone. A quick "How was your experience?" first lets you send review links to the happy ones and quietly fix things for the unhappy ones.
Be consistent
A steady trickle of fresh reviews beats a one-time flood - Google rewards recency, and steady 5-stars lift your rating over time.
Sunaam times review requests for you after each visit, and handles the replies - so you get more reviews without lifting a finger. Start free.