Review management for salons and spas
Salon customers choose with their eyes and their trust — the rating, the photos, and whether anybody bothered to answer the last complaint. All three are things you can actually control.
Your best clients never think to review you
Somebody who has come back six times is delighted and silent. Asking at the moment they are happiest, in the chair with a fresh cut, is the difference between a loyal client and a loyal client who told everybody.
One bad appointment outranks twenty good ones
A single detailed complaint sits at the top of your listing for weeks. A prompt, generous reply changes how it reads, and Sunaam tells you it arrived rather than you finding it later.
The listing does not show the work
Salons are judged on photos more than most businesses. Keeping the Google listing complete and current is a large part of whether somebody walks in.
What you get, whatever you run
AI replies in your customer's language
Every review answered in the language it was written in — Hindi, Bengali, Tamil and more. You approve before anything is posted.
A review card that works
A printed QR card that helps the customer actually write the review, instead of leaving them at an empty box.
WhatsApp where it matters
One review request after a visit, and an alert to you the moment a review of three stars or fewer lands.
Your Google listing kept complete
Hours, photos, categories and description, so people find you and turn up when you are open.
Frequently asked questions
When should a salon ask for a review?
At the end of the appointment, while the client is still pleased with the result. A card at the desk works better than a message the following week, because the feeling you are asking about has faded by then.
How do I handle a client unhappy with their hair?
Answer publicly, briefly and generously — offer to put it right and move the detail to a private conversation. Everyone reading later is judging how you handled it, not the complaint itself.
Can I ask clients to review me on WhatsApp?
Yes, with their consent and without offering anything in return. Sunaam sends one request on a delay after the appointment, in the client's language, and stops immediately if they reply STOP.
Built for salons, priced for one
From ₹99 a month. Connect Google, approve your first reply, and start building a stronger reputation.
Also for restaurants and clinics.