Google Business Profile problem fixer
Updated
Suspended, stuck in verification, not showing on Maps, reviews gone? Pick what you see. You get Google's own steps in order, the documents to keep ready, and the text to paste into Google's form. Free, with no sign-up.
The short answer
Most Google Business Profile problems are one of four things: the profile is not verified, it is suspended, it is a duplicate, or an edit is waiting for Google to confirm it. Each has a Google form of its own, and none of them costs money. Google allows a suspension appeal only once and publishes no phone helpline, so read the steps before you act, and never pay anyone who promises to fix it for you.
What is wrong with your Google profile?
What the videos get wrong
Popular advice that Google's own help pages contradict. Getting these wrong costs you the one appeal you have, or a month of waiting.
Keep appealing until it goes through.
Google says appeals can be submitted only once, and asks you not to send more than one for the same issue.
Send photos of your shop with the appeal.
Google's evidence list is documents: registration, licence, tax certificate, utility bill. Photos are not on it.
Delete it and make a fresh profile.
Google says: do not create a new Business Profile for the same business.
Make a neat, edited video with the best shots.
Google wants one unedited, unbroken recording of at least 30 seconds. Pre-recorded videos are not allowed.
If the postcard is late, ask for another.
A new request cancels the old code and can make the process longer. Google says most codes arrive within 14 days.
The owner gets 7 days to answer.
Google gives the current owner 3 days. The 7 days is something else: how long a new owner waits before removing others or transferring ownership.
Google has a 1800 or 0800 number for Business Profile in India.
Google publishes no phone number for Business Profile support. Its help is the Contact us flow, the Help Community and the forms for each problem.
Every guide
Hindi me padhiye
Nobody can buy your profile back
When a profile is in trouble, the calls start: someone from "Google" says the listing will be removed unless you pay, or asks for the code Google just sent you. Google says Business Profile is free, that it will never try to convince you to pay to keep it, and that it will never ask for an OTP or PIN. Handing over that code can hand over your profile.
Frequently asked questions
Why is my Google Business Profile not working?
The usual reasons are that it is not verified, it is suspended, it is a duplicate, or an edit is still pending. Each has its own fix, and the fixer above takes you to the one that matches what you see.
Can anyone fix my Google profile for a fee?
Nobody outside Google can verify, reinstate or remove anything on a Business Profile. Google says Business Profile is free, that it will never try to make you pay to keep it, and that it will never ask for an OTP or PIN.
Is there a Google Business Profile helpline number in India?
No. Google publishes no phone number for Business Profile support. Its real help is the Contact us flow in Business Profile help, the Help Community and the forms for each problem.
Where does this information come from?
From Google's own Business Profile help pages, read in November 2026 and linked at the bottom of every guide. Where Google says nothing, the guides say so instead of guessing.
Keep your profile out of trouble
A free checkup reads your profile the way customers see it and tells you what to fix first. Then Sunaam drafts a reply to every review in your customer's language and posts nothing without your approval.
Sunaam is an independent service operated by Teknesya Networks Pvt Ltd, and is not affiliated with, sponsored by or endorsed by Google. Google Business Profile is available directly from Google at no charge.