A Reelo alternative, if reviews are the problem
Reelo is a well-made Indian product and the closest thing in this list to a genuine overlap. It is a customer engagement and loyalty platform for restaurants: branded loyalty programmes, SMS, email and WhatsApp campaigns, feedback collection, and help getting more online reviews. It has a Forever Free plan costing nothing and a Growth plan at 3,250 rupees per outlet a month, billed as 39,000 rupees a year plus GST.
The honest way to choose between them is to ask which problem is actually yours. Reelo starts from loyalty and adds reviews. Sunaam starts from your reputation, the reviews themselves and the Google listing they sit on, and adds a reward for the visit.
Why Indian businesses pick Sunaam
Sunaam drafts a reply to every review in the language it was written in, flags the ones that need you on WhatsApp, and manages the Google Business Profile the reviews attach to. That is the centre of the product, not a feature beside the loyalty engine.
Reelo's pricing page speaks to cafés, QSRs, dining, bars and bakeries. Sunaam runs the same way for a clinic, a salon or a shop, with tone and compliance presets per vertical, including a clinic rule that a reply may never confirm somebody was a patient.
Reelo's Growth plan is 3,250 rupees per outlet a month. Sunaam's plans start at ₹99 and include a location, with further outlets added at a published rate.
Sunaam's perks are chosen before the customer rates anything and never depend on a review. Google prohibits offering a benefit in exchange for a review, and the way to stay safe is a system that cannot express the offer, not a policy note.
Sunaam vs Reelo
| Feature | Sunaam | Reelo |
|---|---|---|
| Pricing | Published: ₹99 / ₹299 / ₹1,499 per month | Published: a free plan, then 3,250 rupees per outlet per month on Growth |
| Best for | Indian SMBs with 1 to a few outlets | Indian restaurants: cafés, QSRs, dining, bars, bakeries |
| AI review replies | Yes, in the review's own language | Not published on their site |
| Indian-language replies | Hindi, Bengali, Tamil, and more | Campaigns over SMS, email and WhatsApp; reply languages not stated |
| WhatsApp alerts | Built in | Yes, for customer campaigns |
| Google Business Profile | Manage posts, photos, hours, Q&A | Helps get more online reviews; profile management not stated |
| Payments | UPI autopay and cards, GST invoices | Rupees, with GST |
| Getting started | Self-serve, live in minutes | Self-serve, free plan available |
Everything in the Reelo column was read from their own site on 25 September 2026. Where their pages do not state something, this table says so rather than guessing, and we do not repeat prices published about them by anyone else. Check the source before relying on it — prices change.
The bottom line
If you run a restaurant and the job is repeat visits, a loyalty platform built for restaurants is the right shape and Reelo has a free plan to start on. If the job is that your Google rating is drifting, reviews sit unanswered, and nobody replies in the language your customers wrote in, that is what Sunaam is for. Plenty of businesses genuinely need both.
Frequently asked questions
Is Sunaam cheaper than Reelo?
Sunaam starts at ₹99 a month against Reelo's 3,250 rupees per outlet on Growth, so for a single outlet Sunaam is cheaper. But Reelo has a Forever Free plan and Sunaam does not, so if your budget is nothing, Reelo has an answer and we do not.
Does Reelo do review replies?
Reelo's own pricing page describes helping you increase online reviews and collect feedback. It does not say it drafts replies, so we will not claim it does or does not. Drafting a reply to every review, in the review's own language, is what Sunaam is built around.
Can I use both?
Yes, and for a busy restaurant that is a reasonable setup: a loyalty programme to bring people back, and Sunaam to make sure what they write afterwards is answered. They do not conflict.
Does Sunaam work for a business that is not a restaurant?
Yes. Restaurants, clinics, salons and shops each get their own tone and timing presets, and the clinic preset carries a real guardrail: a reply must never confirm that somebody was a patient or refer to treatment.