More Google reviews for your clinic, and every reply safe to post
Sunaam asks every patient for a review at reception, drafts a reply that never confirms anyone was a patient or mentions treatment, and tells you on WhatsApp the moment an unhappy one lands.
- Free to start
- No card needed
- Set up in minutes
- Replies that never breach confidentiality
- Approve on WhatsApp
- Nothing posts without you
- Reply drafted with no patient details
- New 5-star review about the front desk
- Complaint caught before Google
- Waiting area praised again
- Long wait flagged this week
- Reply approved on WhatsApp
Sound familiar?
A clinic's reputation problem is different from a restaurant's, and most review software does not know that. The risk is not a slow reply — it is a reply that says too much.
A careless reply can breach confidentiality
Thanking someone by name for a visit confirms they were a patient. Referencing what they came in for is worse. Sunaam's clinic preset never confirms attendance or mentions treatment, whoever writes the reply.
Patients search before they book
Almost nobody picks a clinic without reading the reviews first, and an unanswered complaint is the one they will read most carefully. Every review gets a drafted reply waiting for your approval.
Reception has no time for this
Review chasing falls to whoever is at the desk, which means it does not happen. A card at reception and an automatic request after a visit take it off the desk entirely.
Your week without Sunaam, and with it
Doing it by hand
- A well-meant reply thanks a patient by name and confirms they visited
- The one angry review about waiting is what every new patient reads first
- Reception has no time to ask anyone for a review
- You hear about the complaint when a friend forwards it
With Sunaam
- Replies that never confirm a visit or mention treatment, whoever approves them
- A drafted reply to every review, waiting for your approval
- A QR card at reception and one request after the visit, so asking needs nobody
- A WhatsApp ping the moment a review of three stars or fewer lands
Every review answered, without saying too much
A reply is drafted for each review about the experience the patient described: the wait, the desk, the explanation. It never confirms a visit or mentions treatment, and nothing posts until you approve it.
- Never confirms a visit
- Never mentions treatment
- Hindi, English and more
See what patients notice before they book you
The front desk, the nurse, the waiting area and the wait itself, counted from your reviews. A patient who is unhappy can tell you privately first, before they post.
- Front desk and staff, counted
- Long waits, flagged
- Private complaints first
A review card at reception that patients actually use
Patients who were well looked after rarely think to say so. A QR card at reception lets them rate the visit and write a line in their own language in a few taps.
- Free to download and print
- Every patient is offered Google
- In the patient's language
One extra patient a month, and Sunaam has paid for itself
Paid plans start at ₹99 a month. Move the slider to what one patient spends with you and see the sum for your own business.
To cover Sunaam you need
1 extra patient
a month. Every one after that is yours.
If better reviews bring in one extra patient a day, that is ₹15,000 a month - 151x what Sunaam costs.
Your figure, our price. Nobody can promise you extra patients; Sunaam makes sure every patient is asked for a review and every review is answered.
Working in three steps
Find your business
Type its name. We pull your Google rating and recent reviews in seconds, before you sign up.
Connect Google once
One tap with the Google account that owns your listing. Your reviews come in and replies start drafting.
Approve from your phone
Each reply is written in the customer's language. Approve it in the app or on WhatsApp. Nothing posts without you.
See what Sunaam finds for you
Type your business name. In seconds we pull your Google reviews, rating and details, and show exactly what Sunaam will manage.
Trying it costs nothing. Waiting costs reviews.
Every day a review goes unanswered, the next person to read it decides without hearing your side. Here is everything you risk by starting today.
₹0 to start
Start on the free plan. No card asked for.
Nothing posts without you
Every reply waits for your approval, in the app or on WhatsApp.
Cancel any time
Pay monthly and stop whenever you like.
Your reviews stay yours
They live on your Google profile. Leave, and every one of them stays.
Review management for clinics: questions owners ask
Is it safe for a clinic to reply to Google reviews?
It is, provided the reply never confirms the person was a patient or refers to their treatment. Sunaam applies that as a rule rather than a guideline: the clinic preset will not produce a reply that does either, and nothing is published without your approval.
Can a clinic ask patients for reviews?
Yes, as long as you ask everyone rather than selecting who to ask, and offer nothing in return. Asking for an honest review of the experience — the wait, the staff, the clarity of the explanation — is both permitted and more useful to the next patient.
What about a review that mentions a medical outcome?
Reply to the experience, never the clinical detail, and take the specifics to a private channel. Sunaam drafts in that shape by default, which is the main reason the clinic preset exists.
Can replies be in Hindi or the patient's own language?
Yes. Each reply is drafted in the language the review was written in, and the confidentiality rule holds in every language: no reply confirms a visit or names a treatment.
How much does review management cost for a clinic?
You can start on the free plan, with no card. Paid plans start at ₹99 a month, and paying yearly gives you two months free. Every plan keeps the clinic preset and your approval before anything posts.