Review management for clinics and doctors
A clinic's reputation problem is different from a restaurant's, and most review software does not know that. The risk is not a slow reply — it is a reply that says too much.
A careless reply can breach confidentiality
Thanking someone by name for a visit confirms they were a patient. Referencing what they came in for is worse. Sunaam's clinic preset never confirms attendance or mentions treatment, whoever writes the reply.
Patients search before they book
Almost nobody picks a clinic without reading the reviews first, and an unanswered complaint is the one they will read most carefully. Every review gets a drafted reply waiting for your approval.
Reception has no time for this
Review chasing falls to whoever is at the desk, which means it does not happen. A card at reception and an automatic request after a visit take it off the desk entirely.
What you get, whatever you run
AI replies in your customer's language
Every review answered in the language it was written in — Hindi, Bengali, Tamil and more. You approve before anything is posted.
A review card that works
A printed QR card that helps the customer actually write the review, instead of leaving them at an empty box.
WhatsApp where it matters
One review request after a visit, and an alert to you the moment a review of three stars or fewer lands.
Your Google listing kept complete
Hours, photos, categories and description, so people find you and turn up when you are open.
Frequently asked questions
Is it safe for a clinic to reply to Google reviews?
It is, provided the reply never confirms the person was a patient or refers to their treatment. Sunaam applies that as a rule rather than a guideline: the clinic preset will not produce a reply that does either, and nothing is published without your approval.
Can a clinic ask patients for reviews?
Yes, as long as you ask everyone rather than selecting who to ask, and offer nothing in return. Asking for an honest review of the experience — the wait, the staff, the clarity of the explanation — is both permitted and more useful to the next patient.
What about a review that mentions a medical outcome?
Reply to the experience, never the clinical detail, and take the specifics to a private channel. Sunaam drafts in that shape by default, which is the main reason the clinic preset exists.
Built for clinics, priced for one
From ₹99 a month. Connect Google, approve your first reply, and start building a stronger reputation.
Also for restaurants and salons.