Ask for Google reviews where your customers already are
An Indian customer will open a WhatsApp message and ignore an email. The catch is that it only works once — a request that feels like spam costs you the customer, not just the review. Timing, consent and one good message are the whole craft.
Sent at the right moment
On a delay after the visit, not at the till. Fresh enough to remember, late enough that they have gone.
Only with consent
No consent flag, no message. STOP opts a customer out immediately, and a daily cap bounds every business.
In their language
Approved templates per language, so a Bengali customer gets Bengali rather than an English message they skim.
WhatsApp review request templates
Copy these. They ask for an honest review rather than a good one, which is both the permitted way to ask and the one that reads as genuine.
English
Hi {name}, thanks for visiting {business} today. If you have a moment, we would really value your honest review on Google — it helps other people find us. {link}
हिन्दी
नमस्ते {name}, आज {business} आने के लिए धन्यवाद। अगर एक मिनट हो तो Google पर अपनी राय ज़रूर बताइए — इससे और लोगों को हमें ढूँढने में मदद मिलती है। {link}
বাংলা
নমস্কার {name}, আজ {business}-এ আসার জন্য ধন্যবাদ। এক মিনিট সময় হলে Google-এ আপনার মতামত জানাবেন — এতে আরও অনেকে আমাদের খুঁজে পাবেন। {link}
Two things that will get your reviews removed
- Offering something for a review. “Leave us 5 stars and get 10% off” is prohibited, and sending it on WhatsApp puts it in writing.
- Messaging only the happy ones. Picking who to ask based on how you think they will rate you is review gating. Ask everyone, and answer the ones who are unhappy.
Sunaam also pings you on WhatsApp the moment a review of three stars or fewer arrives, so the reply happens while it still matters.
Frequently asked questions
Can I ask for Google reviews on WhatsApp?
Yes, provided the customer has agreed to hear from you and you are asking for an honest review rather than a good one. What is not allowed is offering anything in exchange, or only messaging the customers you expect to be happy. Both are treated by Google as fake engagement.
When is the best time to send a review request?
Not at the counter, and not three days later. A short delay after the visit works best — long enough that they have left, soon enough that the experience is fresh. Sunaam sends it on a delay after a visit is recorded rather than the moment it happens.
What should a WhatsApp review request say?
Name the customer, name the visit, ask for an honest review, and include the direct link. Keep it to one message with no follow-up chasing. There are copyable templates in English, Hindi and Bengali on this page.
Do I need WhatsApp Business API for this?
Sunaam sends through the official WhatsApp Cloud API on an approved template, so messages arrive properly rather than looking like spam from an unknown number. You do not have to set any of that up yourself.
What if a customer asks to stop?
They reply STOP and they are opted out immediately — that is handled in the webhook, not by a person remembering. Sunaam also enforces a per-business daily send cap so a bad import cannot turn into a blast.
One good message beats ten reminders
Sunaam handles the timing, the language, the consent and the opt-outs, and tells you the moment somebody is unhappy.
Also useful: review QR codes, how to get more Google reviews and reply templates.