Review Policy

1. Who can write a review

• Anyone can write a review of a business in the Sunaam directory by signing in with Google.
• One review per person per business. Writing again about the same business edits the review you already wrote.
• You can edit or delete your review at any time, from Your reviews.

2. What we check automatically

Every new or edited review is checked automatically before it goes live. Most are published within a minute. A review that the check flags is held for a person on our team to look at, and you are told it is being checked.

A low rating is never a reason to hold or remove a review. A one-star review is published exactly like a five-star one.

3. What is not allowed

We remove a review only for one of these reasons:

• Not a genuine customer experience.
• Abusive, hateful or threatening.
• Personal information, or an accusation against a named person.
• Advertising or spam.
• Written by someone connected to the business, or by a rival.
• Not about this business.
• Health details of a patient.

4. No paid reviews, and no removal by the business

• Reviews must not be paid for or rewarded in any way. Nobody may offer you money, a discount or a gift for writing one.
• A business cannot remove or edit a review. It can reply to it, and it can report a review that breaks these rules, like anyone else.

5. Reporting a review

Every review has a Report button. Pick the reason that fits and, if you like, add a note.

A reported review is held for a person on our team to look at. Reports alone never remove a review: a person decides, using the reasons above.

6. AI help with writing

The review helper polishes your own rating and your own words into a review in your language. It never invents an experience, and you can edit every word or write the review yourself.

Before a review is published, you confirm that it is your own experience.

7. The standard we follow

We follow the principles of BIS IS 19000:2022, the Indian standard for online consumer reviews.

8. Grievance Officer

For a complaint about a review or about how we handled one, contact our Grievance Officer:

Rohit Kundu, Grievance Officer - Rohit@sunaam.io

We acknowledge a complaint within 24 hours and resolve it within 15 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 require. If you disagree with our decision, you may appeal to the Grievance Appellate Committee.