Sentiment, last 30 days
What people keep saying
A report that ends in an action, not a chart
Numbers are only useful if they tell you what to do next.
Trends, not a snapshot
Your rating and review volume over time, so you can see whether things are actually improving - not just where they stand today.
What people keep saying
Recurring themes pulled from the words in your reviews, counted rather than felt - so “customers love the staff” is a number, not an impression.
One prioritised list, not six dashboards
What to do next, in order of what matters most, with the evidence behind each item - never a wall of metrics with no next step.
Progress you can see
Completed actions are tracked against what actually changed afterwards, so you know whether something you did made a difference.
An AI summary in plain language
What happened this month, written out in a few sentences - for an owner with two minutes between customers, not a report that needs its own meeting.
Something you can send on
Share it with a manager, a partner, or a client if you manage more than one business - the summary is written to be read by someone else, not just by you.
Common questions
What's actually in a report?
Your rating and review trend over time, a sentiment breakdown, the themes customers keep mentioning, your response rate, and a prioritised list of actions - all in one place, summarised in plain language.
How often is it updated?
Continuously as new reviews and data come in, with a written summary refreshed regularly so you always have a current picture without having to build it yourself.
Can I share a report with someone else?
Yes - the summary is written to be read by someone who was not staring at the dashboard with you, so you can send it to a manager, a business partner, or a client if you run an agency.
Is this the same as the Local SEO rank-tracking tool?
No - they answer different questions. Local SEO tracking is about where you rank on Google Maps and why. This is about your overall reputation: what customers are saying, how it is trending, and what to do about it next.
Does completing an action actually get measured?
Yes. Sunaam checks what changed after you complete an action and reports it honestly - including saying plainly when several changes happened close together, so no result is credited to the wrong one.
What plan do I need?
Reports are available from the Standard plan, with the full action pipeline and deeper analysis included as part of Local Growth on Business and above.